Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you”, the practitioner or practice) and [Operator legal name] (“Praxis”, “we”, “us”), governing your use of the Praxis practice-management service. By creating an account or using Praxis, you confirm that you accept these Terms and our Privacy Policy. If you do not accept them, you must not use Praxis.

You confirm that you are using Praxis in the course of a profession and not as a consumer, and that you have the authority to enter into these Terms on behalf of your practice.

Praxis is software that helps you manage the administrative side of your practice — client records, scheduling, intake forms, contracts and related tools. Praxis is a tool you use in your own professional judgement. It is not a clinical decision-maker and does not provide healthcare, diagnosis, treatment, supervision or advice.

You are the data controller for the client records you hold in Praxis, and you remain responsible for your professional and legal obligations. In particular, you agree that:

• you have a valid lawful basis and, for health data, an Article 9 condition for processing each client’s personal data, and you have given clients the information and obtained any consent your professional body and the law require;
• the data you enter is accurate, kept up to date, and lawfully obtained;
• you keep your sign-in credentials confidential, use the security features provided, and are responsible for activity under your account;
• you comply with the acceptable-use terms below and with the codes of your professional body.

You agree not to:

• use Praxis for any unlawful purpose, or to store data you have no lawful right to hold;
• attempt to access another practice’s data, circumvent the encryption or security measures, or probe, scan or test the vulnerability of the service without our written permission;
• upload malicious code, interfere with the service’s operation, or place an unreasonable load on the infrastructure;
• resell, sublicense or share your account access with others outside your practice;
• reverse-engineer or copy the software except to the extent the law expressly permits.

We work hard to keep Praxis available and reliable, but the service is provided on an “as available” basis. We may carry out maintenance, apply updates, or experience interruptions, and we do not guarantee uninterrupted or error-free operation. We will use reasonable efforts to give notice of planned downtime where practical. You are responsible for keeping your own copies of records you are professionally required to retain.

Praxis does not provide medical, clinical, legal or other professional advice, and nothing in the service should be relied upon as such. You are solely responsible for your clinical decisions, the care you provide, your record-keeping standards, and your compliance with the requirements of your profession and the law. Praxis is not liable for the consequences of your professional decisions or the content you record.

Praxis, including its software, design and branding, is owned by us and our licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable licence to use the service for your practice during the term of these Terms.

You retain all rights in the data and content you put into Praxis. You grant us only the limited permission necessary to host, process and secure that content in order to provide the service to you, as described in the Privacy Policy.

You may stop using Praxis and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if necessary to protect the service or other users, giving you notice where reasonably practical.

On termination, you will be given a reasonable opportunity to export your data. After that period, your encrypted data will be deleted, including by crypto-shredding the encryption key so that it is permanently unrecoverable, save where we must retain limited data to comply with the law.

Nothing in these Terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, or for fraud. Subject to that, Praxis is not liable for loss of profits, loss of goodwill, or indirect or consequential loss, and our total liability arising out of or in connection with the service is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim. You are responsible for maintaining appropriate professional indemnity arrangements for your practice.

We may update these Terms from time to time. When we make material changes we will update the “last updated” date above and, where appropriate, notify you within the service. Your continued use of Praxis after a change takes effect constitutes acceptance of the updated Terms.

These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions about these Terms can be sent to [contact email] or by post to [postal address].